Mountain Massage and Laser Therapy
Last updated: January 22, 2026
Mountain Massage and Laser Therapy (“Company”, “we”, “us”, or “our”) operates the website mountainmassage.ca (the “Site”) and provides massage therapy and laser therapy services at 236 Brucedale Avenue East, Hamilton, Ontario, Canada. This Privacy Policy explains how personal information is collected, used, disclosed, and safeguarded in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and Ontario’s Personal Health Information Protection Act (“PHIPA”).
1. Definitions
- “Personal Information” means information about an identifiable individual, including contact details, demographic information, and billing information.
- “Personal Health Information” means information about your physical or mental health, health history, or health services provided to you.
- “Clinic Services” means massage therapy, laser therapy, and any related services provided by our clinic.
2. Information We Collect
We may collect the following types of information when you use the Site or our Clinic Services:
- Contact information (name, phone number, email address, mailing address).
- Appointment and booking information (requested service, appointment dates/times, provider, notes you choose to share).
- Personal health information relevant to the assessment and treatment of your condition (medical history, referring practitioner, symptoms, treatment records).
- Payment and billing information (payment method, transaction details; note: full card data may be handled by a third‑party processor).
- Website usage data (IP address, browser type, device information, pages visited, time spent, and referring URLs) collected via cookies or similar technologies.
3. How We Collect Information
We collect information in the following ways:
- Directly from you when you contact us by phone, email, text, or through our online forms.
- In person when you complete intake forms, consent forms, or communicate with your practitioner.
- Through third‑party booking or practice management platforms, if used, which may have their own privacy policies and terms.
- Automatically through cookies and similar tracking technologies when you visit or interact with the Site.
You may choose not to provide certain information; however, this may limit our ability to provide some or all Clinic Services.
4. Purposes for Collecting and Using Information
We collect, use, and disclose your personal information only for purposes that a reasonable person would consider appropriate in the circumstances, including:
- Providing, coordinating, and documenting massage therapy and laser therapy services.
- Assessing your health history and current condition to develop and update treatment plans.
- Scheduling, confirming, and managing appointments.
- Processing payments, billing insurers where applicable, and maintaining financial records.
- Responding to inquiries, requests, and feedback.
- Meeting legal, regulatory, professional, and insurance requirements.
- Maintaining the security and functionality of the Site and improving user experience.
- Sending important notices about changes to this Privacy Policy, our Terms of Service, or clinic operations.
5. Consent
By providing personal information to us, using the Site, or receiving Clinic Services, you consent to the collection, use, and disclosure of your information for the purposes described in this Privacy Policy or at the time of collection, subject to your rights under applicable law.
You may withdraw or modify your consent at any time, subject to legal and contractual restrictions and reasonable notice; however, doing so may affect our ability to provide or continue to provide some services.
6. Disclosure of Information
We do not sell your personal information. We may disclose your information in the following circumstances:
- To regulated healthcare providers and support staff involved in your care and treatment.
- To third‑party service providers who assist with booking, payment processing, email communications, data storage, IT support, or website hosting, subject to confidentiality obligations.
- To extended health benefit providers, auto insurers, or other payers, with your consent, for claims, billing, or verification of coverage.
- To other healthcare practitioners, clinics, or facilities, with your consent, for continuity of care.
- To comply with legal and regulatory requirements, including those of professional regulatory bodies, or pursuant to a court order or other lawful authority.
- As otherwise permitted or required by law, including to protect the safety of any person or to prevent fraud.
Some of our service providers may be located outside of Canada; in such cases, your information may be subject to the laws of those jurisdictions.
7. Retention and Security
We retain personal information only as long as necessary to fulfill the identified purposes or as required by law and professional regulations. Clinical records may be retained for periods specified by regulatory and professional bodies.
We use reasonable physical, administrative, and technical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Access to Information
Subject to limited exceptions in applicable law, you have the right to:
- Request access to your personal information in our custody or control.
- Request corrections to inaccurate or incomplete information.
- Request information about how your information has been used and disclosed, where required by law.
To exercise these rights, please contact us using the information in Section 11.
9. Cookies and Website Tracking
The Site may use cookies and similar technologies to:
- Remember your preferences and improve user experience.
- Monitor Site performance and usage patterns.
- Support security and prevent misuse.
You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent, but some parts of the Site may not function properly if cookies are disabled.
10. Third‑Party Websites
The Site may contain links to third‑party websites or services that are not operated or controlled by us. This Privacy Policy does not apply to those third‑party sites, and we are not responsible for their content, policies, or practices, so you should review their privacy policies before providing any information.
11. Contact Information
If you have questions about this Privacy Policy, our privacy practices, or wish to access or correct your information, please contact:
Mountain Massage and Laser Therapy
236 Brucedale Avenue East
Hamilton, Ontario L9A 1P5, Canada
Phone: (905) 921‑9996
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The “Last updated” date at the top of this page indicates when it was last revised, and continued use of the Site or Clinic Services after any changes constitutes acceptance of the revised policy.